TrackDirect.com Policies

Discount Pricing

TrackDirect.com, Inc. takes great pride in being the low-price leader in quality lighting products. At TrackDirect.com, Inc. we guarantee our low prices. If you find the lighting products we offer for less, contact us and we'll beat the price.

• We use the term "Major U.S. Brand" to protect our high quality suppliers.
• We will beat any comparable price quote which includes free freight and quick shipping.
• We reserve the right to change items and prices, to limit quantities and refuse any order without notice.

Quick Shipping

We ship most bulbs orders within 48 hours from our convenient Mid-Atlantic locations. Please allow approximately two weeks for delivery of Linear Track, Track Heads and Track Accessories, Recessed and Emergency Lighting. In the event that you pay for your order by check, we reserve the right to await clearance of the funds prior to shipping.

TrackDirect.com reserves the right to refuse acceptance of any order irrespective of an order confirmation and/or limit quantities of any order. All orders are subject to acceptance by TrackDirect.com's credit department.

Quality UL Approved Brand Name Products

We proudly feature and will only sell quality UL approved brand name products. We will gladly inform you of our quality suppliers if desired. We will never sacrifice quality for price.

Shipping and Handling

We offer free shipping on all orders to anywhere in the contiguous 48 States (Alaska and Hawaii orders must contact us to arrange shipping). Orders of Bulbs and Emergency Lighting regardless of size and variety will be charged a $9.95 Handling and Packaging Fee (per order, not per item). Orders which include any Linear Track, Track Heads, Track Accessory Items and Recessed items will be charged a Track shipping fee of $29.95 - $99.95 (per order, not per item) based on total shipment value and weight.

Huge Inventories

In addition to maintaining huge inventories of Track, Recess and Exit and Emergency Lighting fixtures we also provide all of the bulbs you could need for them and then some. Browse through our categories to find what you're looking for or try a search. If you have any questions let us know.

Satisfied Customers

Among our divisions we have developed a huge customer base of satisfied customers whose continued patronage testifies to our superior service. Once you give us a try you'll no longer have to worry about where to order your next shipment of lighting supplies from! And by setting up a Customer Account and making use of our Bulb Replenishment Reminders, the resupply process will be quick, easy and accurate.

Return Policy

All returns must be approved in writing by TrackDirect.com, Inc.. Unauthorized returns will be refused and returned at the customer's expense. TrackDirect.com, Inc. will replace or refund the defective product(s) at our discretion. Notification to TrackDirect.com of damaged or defective product(s) is required within 72 hours of receipt. Returns other than for defective product will be subject to a 30% re-stocking fee. Special orders are not returnable. All returns must be in their original carton and in a good condition. We will notify you of receipt and acceptance of all returns. Credit will be issued after inspection. Claims for shipping damage must be filed with the delivery carrier. Damages or shortages must be noted on the delivery receipt.

Warranty

We warranty all lighting products (excluding light bulbs) for 12 months from date of purchase to be free of manufacturing defects. Products that prove to be defective will be replaced or refunded after examination by our company. Lighting products that have been installed incorrectly or mis-handled are not covered by this warranty.

Business to Business

The market we aim to serve, first and foremost, is the business community. That's why we only sell in case-pack quantities which are usually more appropriate to business level lighting needs.

Of course, individual consumers are also welcome to benefit from the terrific discounts we offer on volume purchasing. Do understand however that the quantities are case-packs, the price of which is the individual bulb, recessed or track item price multiplied by the number of bulbs or items per case-pack, and the minimum total order is $50 for bulbs and $95 for orders including track items.

Minimum Order Fee

Orders that do not reach a 30.00 minimum (sales tax and handling fees not included) will have a $5.00 Minimum Order Fee added to them during checkout.  Orders of $30.00 or more are exempt from this fee.

A Word about Taxes

As you may know, taxes do not apply to Internet commerce transactions except if the buyer and merchant share the same state. If you are a NJ based business like we are, you will be asked to enter your reseller ID in order to be properly exempted from State tax obligations. Only if you do not have a verifiable reseller ID will you be charged NJ State sales tax (7%).

Customer Accounts

After you've shopped at TrackDirect.com and you're on your way to checkout you'll be asked whether you would like to setup a customer account with us. We've established this service specifically for the business level buyer who doesn't have time to fill in their shipping and billing information each time they want to resupply.

When you setup an account with us, you establish a username and password that is associated with the shipping and billing information that you've provided us. On your next visit to TrackDirect.com when you enter that username and password your shipping and billing addresses will be filled out already, leaving only your Credit Card or Check info for input. With a customer account you also have the option of utilizing our convenient Bulb Replenishment E-mail Reminder Service (below).

If you lose your password, don't worry, we'll send a copy of it, at your request, to the e-mail you've provided in your account. You can change or remove your account info at any time and not have to worry about your privacy - the information you provide will never be shared with a third party. You may login to your existing account here.

Bulb Replenishment Reminders

In order to help automate your bulb replenishment process we've established an e-mail notification system that automatically contacts you when your bulb reserves begin to dwindle. Once you've set up a Customer Account and ordered from us we will send you an e-mail reminder after an appropriate period of time has passed which includes links to the exact bulbs you bought in your last visit. Follow the links in this e-mail and you can replenish your supplies in just a few mouse-clicks!

With TrackDirect.com's automation features you'll never find yourself in the dark again!

If you're not interested in this feature you can, of course, opt out of it. Upon receipt of your first reminder e-mail just click the opt-out link and you will be permanently removed from our reminder list. In order to opt back in you would need to setup a new Customer Account that uses a different Login name. In any case, the info you provide to us will never be used for any purpose other than getting you the bulbs you order from us! Learn more about our Privacy Policy.

Copyright

The use of this site is bound by the terms and conditions of use. All elements of this site are the sole property of TrackDirect.com, Inc.. These elements include words, descriptions, images, graphics, artwork, tables and charts. TrackDirect.com reserves the right to change and modify the site including prices and specifications at any time. Permission to print and copy elements of this site is granted for the sole purpose of conducting a business transaction with TrackDirect.com, Inc.. While great care was taken to create, support and update this site, TrackDirect.com Inc. cannot be held responsible for errors, including prices and typographical errors.

Design Credits

TrackDirect.com, Inc. was designed by The Sharenet Group, LLC. The Sharenet Group, LLC reserves the right to an original design credit on TrackDirect.com and to refer to the site in its promotional materials and portfolio.

This web site is the property of TrackDirect.com, Inc. For information about its current administration contact its Webmaster